Frequently ASked questions
Do I need to undress? What should I wear for my appointment?
That's up to you! Shiatsu Therapy is typically performed with the client wearing loose clothing, although you may choose to undress and any areas which are not being directly treated will be covered by a sheet. For Acupuncture, to achieve the best results it will be necessary to expose areas which need to be treated. Generally speaking, undergarments can be left on even for Acupuncture treatments and, again, any areas which are not being directly treated will be covered by a sheet. I suggest that you remove any jewellery and avoid wearing makeup if possible. Privacy is provided should you wish to change before or after your treatment. Your comfort is always my priority.
Does Acupuncture Hurt?
It is uncommon for Acupuncture to hurt. While Acupuncture may be momentarily uncomfortable, there should be no pain involved, and it is worth noting that there are acupuncture points and acupuncture treatment protocols that are used every day for relaxation and stress reduction.
It is quite common for people to fall asleep during an acupuncture treatment, and to feel more refreshed, relaxed and rejuvenated afterwards.
Do I need a doctor's referral to see you?
No, you don't need a doctor's referral. As a Registered Acupuncturist and Registered Shiatsu Therapist I am a primary health care provider. You can contact the clinic directly at 250-412-9602 to make an appointment.
Are the treatments covered by MSP or Extended Health Benefits?
A portion of an Acupuncture Treatment may be covered by MSP for those on Premium Assistance, however there is no MSP coverage for Shiatsu treatments. The details of Extended Health Benefits coverage change depending on the specific plan and the provider, however it is very common for either Acupuncture and/or Shiatsu to be covered by Extended Health Benefits. Please contact your benefit provider for any questions.
When should I arrive for my appointment?
You should plan to arrive at the time scheduled for your appointment. Additional time is scheduled for your first appointment for the initial assessment and paperwork, so the first appointment may run up to 90 minutes. Whether it's your first treatment or not you can arrive right at your scheduled time and be confident that I will be ready to work with you immediately. You will never be short-changed for your full hour of treatment if you arrive at your scheduled time.
What happens if I am late for my appointment?
If you know that you are going to be late for your appointment please call the clinic at
250-412-9602 and let me know. While I will always try to accommodate you and provide a full treatment, I may be required to complete whatever portion I can within the remainder of your allotted time in order to ensure that I can be ready for the next client's appointment. I schedule time between appointments to complete my treatment notes, to change linens and to clean the treatment area to be ready for each client's scheduled appointment time.
What if I need to cancel or reschedule my appointment?
Please provide me with at least 24 hours notice if you need to cancel or reschedule your appointment. This gives me the opportunity to fill that appointment time with another client rather than having a "hole" in my schedule. Clients who consistently do not provide at least 24 hours notice for cancellations or rescheduling may be asked to pay for missed appointments. Please remember that my practice is also my business!
I'm in a wheelchair or have mobility issues. Do you have level access?
Level access to the clinic is available upon request, and the clinic is wheelchair accessible. Please indicate your desire for level entrance when you book your appointment. The regular entrance to the clinic has two exterior steps and five interior steps.
Do you reuse Acupuncture Needles?
Needles are never reused. All Acupuncture needles used in the clinic are sterile single use disposable needles and are not reused under any circumstances.
What will you do with my private information?
Quiet Island abides by the Province of British Columbia's Personal Information Protection Act (PIPA) and uses your private information only for the provision of treatment services as provided by the Act. William Ellis is responsible for Quiet Island's compliance with the Act. He can be contacted at the Quiet Island clinic, 1233 Topaz Avenue, Victoria, BC, V8T 2M9 or by telephone at 250-412-9602. For more information please refer to the Province of British Columbia Personal Information Privacy Act at: http://www.bclaws.ca/civix/document/id/complete/statreg/03063_01
If you have any other questions please feel free to contact me at the clinic by phoning
250-412-9602 or by email at email@example.com